You need to verify your identity and provide other supporting documentation. If you have lodged an online claim, there is no need to email us to check its status. If no interest loans is suitable for you, you will be provided with information on the document requirements and details of how to apply. Once your loan is submitted to the loan provider, we usually get an assessment decision in hours. Depending on how quickly you can provide the requested information, it can take a few days to finalise and submit your loan application.
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- If there is more than one executor or administrator, all must be part of the claim.
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You can also check your claim’s progress online at status of your claim. If you do not provide the information requested, we may be unable to determine your application and close your claim. If you are unable to provide a connection to the address on our records, then you must provide a letter from the entity that sent us the money confirming you as the rightful owner(s). What documentation you provide depends on the type of claim you are making. If you are raising a claim on behalf of someone else, you will need to provide a completed Revenue NSW Authority to Act form PDF, 561 KB signed by the owner, along with proof of identity for both yourself and the owner. Your claim will be assessed to verify that you are legally entitled to the money.
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